Question 1

How do I request After's Services?

Accepted Answer

Prepaid cremation plans are a type of final expense insurance. The policy you purchase ensures that your cremation services are paid for when you pass—regardless of what the prices may be at that time.

Our services are available entirely online. In addition, you can request our services by calling us.

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Call Us (24/7)

Our dedicated staff is available 24/7 to answer any questions you may have via email or phone. You can request service online now.

Question 2

How long does the cremation process take?

Accepted Answer

The complete process takes less than two weeks (usually much less). This includes taking your loved one into our care, gathering all required authorizations, the cremation and return of cremated remains via USPS. Note that the receipt of death certificates may take longer depending on how long it takes to receive certification from doctors. Unusual circumstances may extend this timeline.

Question 3

What is Direct Cremation?

Accepted Answer

Direct cremation means the body of your loved one is cremated in the days immediately following the death, without a viewing or funeral service beforehand. Direct cremations provide an affordable and timely alternative to traditional burials.

Question 4

Is embalming required?

Accepted Answer

No. In fact, After does not offer the services of embalming. However, your loved one is placed in a dignified, climate-controlled environment within 24 hours.

Question 5

What should I do when my loved one passes away?

Accepted Answer

1. Unless your loved one is on hospice, at a hospital or other care facility with licensed staff, call 911.

2. Once emergency personnel have arrived and have been informed of the situation, call After and we’ll explain what will happen next. Call Us (24/7)

3. If your loved one passed at home under hospice care or at a care facility, have a member of their staff contact After. They will provide us with the information we need and a member of our After Care Team will immediately respond to bring your loved one into our care—typically within an hour.

4. If your loved one passes at home and is not under hospice care, please contact the police.

5. If your loved one has passed in a hospital or is at a Medical Examiner’s office, please let the institution know that you have chosen After as your provider. Once they’re ready to release your loved one into our care, they will contact us.

6. We will then contact you as soon as we have your loved one in our care. See more information on After’s services and processes.

Question 6

How long before my loved one needs to be taken into After's care?

Accepted Answer

If your loved one is at home when they pass, you can be at home with them up to 24 hours before they need to be taken into our care. This also applies to most care centers and hospice facilities, but you should confirm with an administrator at that facility.

If your loved one is at a hospital when they pass, we will bring your loved one into our care as soon as the hospital contacts After and authorizes release.

Frequently asked questions

The After cremation process

Taking your loved one into our care

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Frequently asked questions

The After cremation process

Taking your loved one into our care

Do you take payment plans or work with county assistance programs?

What will happen when your staff leaves?

What kind of information will your staff ask for?

Will your staff arrive in a hearse?

Who will be arriving to bring my loved one into your care?

How long before my loved one needs to be taken into After’s care?